Frequently Asked Questions

What’s the difference between a subscription and Credit Packs?

Subscription credits refresh each monthly cycle and include plan benefits. Credit Pack credits last one year, but never change your plan or account benefits.

When does a plan change take effect?

Upgrades and monthly-to-annual changes take effect immediately with proration. Downgrades and annual-to-monthly changes start when the current paid period ends.

How are annual subscription credits delivered?

Annual plans are billed once per year and deliver credits in 12 monthly cycles. Unused subscription credits do not roll into the next cycle.